Our dedicated customer success, training and support teams are experts at supporting agencies like yours!
Our customer support answers 90% of tickets within 24 hours!
We offer ongoing trainings so that you can be successful using our software! Trainings include webinars, virtual user groups, on-demand KCare Academy access, in-person regional trainings and annual user conferences.
Your agency will be assigned your own customer success manager, who will make sure you’re getting the very most out of our EHR software! Your customer success manager will check in regularly to make sure you’re updated on new functionality and product releases.
We will keep you informed on new releases, beta groups, and product updates via our newsletter and system messages.
We have team members who specialize in analytics, billing, and telehealth so you can quickly get the answers you need. Most of our team has worked in mental health so they understand the type of support that you need.
“The customer service at Exym has exceeded our expectations. Exym is incredibly accommodating and highly responsive. It is evident Exym values customer service in a way that is unmatched by any of the other numerous software companies I have worked with.”