by Jesse Collier

Onboarding a new EHR software can be daunting, but that is why Exym has our all-star Implementation Team! If you’re interested in onboarding new electronic health record and billing software but are not sure what the process looks like, meet Stephanie Jenkins.

Stephanie actually was an Exym customer who went through the implementation process, so she has seen it from all sides.

First, would you share your professional experience prior to becoming a part of Exym?

Prior to working at Exym, I worked for a DMH-funded behavioral health agency (and Exym customer) for four years. During this time, I served as a Quality Improvement and Electronic Medical Records Coordinator. I led the organization through the implementation of Exym and absolutely loved it. I loved the Exym team and immediately wanted to apply when I found out there was an opening for an Implementation Specialist.


What are the steps of an Exym EHR implementation plan?

The implementation is divided into three phases:

  • Phase 1: System configuration & Billing
  • Phase 2: Data Import
  • Phase 3: Training, go-live & wrap up


What is one of your favorite memories while helping a customer implement EHR?

I’ve been working in implementation since 2013, so it’s difficult to choose just one. What stands out most are the many times customers have commented on how our product has improved a process and made them more efficient. These types of comments validate my belief that we have the best implementation process around.

Additionally (and I’m not partial or anything), I genuinely believe that we have the best implementation team ever. I’m so lucky to work with a group of talented and hardworking individuals. They also keep me laughing daily and I love what we accomplish together.

How does Exym support its customers in the implementation process?

The implementation team handles all database configuration, form building and initial training to customers that are onboarding. We meet with the customer on a weekly or bi-weekly basis and assign small homework assignments that amount to a fully configured database upon go-live. We understand that implementing and/or changing EHR software is a big lift for the organization. Our primary goal is to make the process as simple and straightforward as possible so that our customers can focus on providing wonderful care to their clients.


Thanks, Stephanie, for being such an integral part of the Exym team! Do you have any questions about implementation or Exym in general? Request a demo to learn more.