by Jesse Collier

Carrie Elley, Exym’s Technical Support Analyst, has been with us for a little over five years. Carrie works with clients to evaluate their needs and define objectives, then works with development staff to determine the perfect solutions. Carrie has been a lifesaver for many of our customers looking to optimize their systems and implement solutions. Carrie took some time to give us some insights on the behavioral health industry as well as advice for others in the field.


First, would you share your professional experience prior to becoming a part of Exym?

I am a registered health information technician (RHIT) and used that certification to work in the medical records department at a long-term acute care facility from the time I graduated with my AAS until I took a break from the workforce to have kids.

How do you feel your previous experience helped shape your journey to Exym?

My experience helped give me more insight to just how important HIPAA is.


What is something you would like to see change in the industry?

Treat patients’ behavioral health needs the same as their physical health needs, and release emergency funding to ensure that mental health facilities can meet the growing need for mental health care.


What do you feel is the top challenge mental health professionals face?

A major issue is lack of funding and burnout. There are fewer people in the workforce than people needing mental health help.


How does Exym support its customers?

Exym provides a lot of support to its customers by staying current with changes and updates to the laws and helping customers seamlessly adapt.


What is one tip you would give for one of our customers starting their career?

For those working in behavioral health, I suggest making an effort to connect with other new counselors. This will help you know that you aren’t alone in this adjustment period, and it will be freeing to share your experiences and worries with people who are likely feeling the same things.