Celebrating the Work You Do: Safe Refuge

Safe Refuge has been an Exym customer for years. They are based in sunny Long Beach, CA and serve the entire Southern California community. Safe Refuge was established 1988. They’ve served over 20,000 men and women in the past 30 years.

About Safe Refuge

Safe Refuge is a place where people who are struggling can come to discover a supportive and caring recovery community. They take pride in their open arms approach, where people from diverse backgrounds can seek, and find, the help they need. They do not discriminate in any way and, in fact, are sometimes found as a last resort by those seeking help.

Their primary funding comes from government agencies designed to help those in need. Their treatment center is fully licensed and certified by the State of California. They also have national accreditation from the Commission on Accreditation of Rehabilitation Facilities (CARF) for residential and outpatient treatment; community housing for those seeking drug and/or alcohol rehabilitation, including those with a criminal justice history.

They differ from many organizations you will encounter because of their specific, government-funded programs for the homeless, veterans, parolees, HIV/AIDS patients, single women and/or men with children and co-occurring disorders. Each professionally developed and implemented treatment plan is unique to that individual.

Their difference also comes from their family-oriented residential campus in Long Beach, California. Eleven houses and two apartment buildings are clustered together close to their treatment center, where residents obtain ongoing treatments that include group and/or individual counseling. They also offer alcohol- and drug-free housing for those who complete treatment and wish to spend more time in a Safe Refuge.

At Safe Refuge, their clients have the chance to regain the lives they may have lost due to substance abuse.

Who Safe Refuge Serves

Safe Refuge assists a wide range of underserved clients with a full spectrum of programs designed to help them rebuild their lives and move them to self-sufficiency. Their services encompass housing for low-income and homeless individuals and families; outpatient group and individual counseling; private and individual counseling. 

Eligible clients include:

  • Low-income and homeless individuals
  • Veterans
  • Adolescents (ages 18-24)
  • Individuals with a substance abuse diagnosis
  • Individuals living with HIV/AIDS
  • Adults with co-occurring disorders (mental illness and substance abuse)
  • Male and female parolees
  • Pregnant women and women with children
  • Batterers and victims of domestic violence

What Safe Refuge Does

Safe Refuge’s holistic approach takes into account all the life challenges our clients may be facing. They provide:

  • Residential and outpatient drug and alcohol treatment programs
  • Intensive day treatment
  • Group counseling
  • Private, individualized counseling
  • Housing programs for low-income and homeless individuals and families, as well as people recovering from substance abuse

Their staff includes mental health professionals, certified drug/alcohol counselors and certified domestic violence counselors. Their residential treatment facilities and programs are licensed and certified by the State of California and nationally accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF).

Safe Refuge and Exym Behavioral Health EHR

Exym’s software was able to support the important work Safe Refuge is doing when California started their stay-at-home order in March 2020. Jennifer Lundahl, Clinical Director at Safe Refuge said “Exym gave us the ability to send our entire clinical staff home during Covid-19.  We were able to continue all of our counseling, case management and groups through telehealth because of Exym. ” When the mental health community was under significant strain and stress, Safe Refuge was able to continue providing services with no interruption because of Exym.

Exym gave us the ability to send our entire clinical staff home during Covid-19.  We were able to continue all of our counseling, case management and groups through telehealth because of Exym. 

Jennifer Lundahl, Clinical Director at Safe Refuge

Jennifer said there are also other features in Exym that really support the staff and the work they’re doing at Safe Refuge. She says they particularly appreciate “the ability to create our own note templates in order to keep current with CARF and funding updates and requirements. The ease of use, even for those staff who have minimal computer experience, no longer having to have paper charts, auditors can find everything with a click of the mouse and all notes can go through quality assurance before their final approval.”

She also said that Exym helps Safe Refuge provide better client care. “Exym has helped provide better care for our clients by enabling quick access to client records, resulting in more efficient care. Exym provides us accurate and up to date information easily and quickly.” Better client care is the ultimate goal of all mental health agencies and we at Exym are proud that our software helps to facilitate that.

Exym has helped provide better care for our clients by enabling quick access to client records, resulting in more efficient care. Exym provides us accurate and up to date information easily and quickly. 

Jennifer Lundahl, Clinical Director at Safe Refuge

If you’d like to support Safe Refuge and the important work they’re doing in the community, CLICK HERE.